We’re hiring a Client Relationship Associate to join our team. Take a look at the job description below and follow the directions for applying if this seems like a good fit for you.

Summary of Responsibilities:

This position provides client support, assists in the day-to-day operations of the firm, and aids in technical support to the advisors. This includes gathering client data, organizing/maintaining financial documents, and using financial software programs to enhance the client experience.

Required Knowledge/Skills/Competencies:

  • Sophisticated organizational skills, including physical resources (such as files, manuals, etc.) and nonphysical resources (such as calendars, appointments, events, client contact records, images, etc.)
  • Proficiency with computer programs ( MS Word and Excel, CRM, E-Money, and Morningstar®)
  • Excellent attitude and an extraordinary client service orientation
  • Ability to interact with people across all levels of the business
  • Ability to effectively prioritize workload and meet deadlines
  • Familiarity with basic marketing concepts and practices
  • A self-starter who can work independently
  • Attention to detail

Preferred Qualifications:

  •  BA or BS preferred
  •  Licensed notary is preferred
  •  Experience in the investment/insurance industry is a plus
  •  Completion of the registered paraplanner (RP) program is a plus
  •  FINRA Series 6, FINRA Series 65, or FINRA Series 66 is a plus

Principal Responsibilities:

  • Work with clients to complete paperwork; ensure all required forms are completed fully and accurately
  • Sit in on Advisor-Client Meetings, gather and review personal financial information with the client
  • Review statements provided by clients
  • Input updated values into appropriate planning software
  • Generate reports, such as position statements, for advisor’s meetings with clients
  • Identify process improvements and summarize for the advisors
  • Maintain mutual fund, variable annuity, and stock recommended lists
  • Maintain up-to-date information on model portfolio performance (e.g., through Morningstar®)
  • Regularly review Commonwealth news items, technology updates, and e-mail communications; report pertinent information back to advisors
  • Provide total office coverage in the absence of other staff members (answer phones, client walk-in, etc.)
  • Conduct research on Morningstar® or COMMunity Link® as directed by the advisors
  • Assist with client events as directed by the advisors
  • Be available for travel to Gillette SRP office location for appointments with clients
  • Be available to attend Billings and/or Gillette client events held semi-annually
  • Liaison with all service providers including cable, internet, phone, security, etc.
  • Being a team player to assist with any administrative duties as delegated to benefit the entire team
  • Provide administrative support, including:
    • Maintain updated client contact records using CRM system, Right Capital, Riskalyze, and all other planning software.
    • Trade confirmations.
    • Follow up on outstanding transactions with Commonwealth (e.g., transfers).
    • Maintain up-to-date organized client files, including copies of all signed applications and forms, according to Commonwealth’s Compliance requirements.
    • Prepare and send outgoing mail.
    • Maintain appropriate turnaround time on incoming items (e.g., 24 hours for checks).
    • Email clients with status updates on timely transactions.

How to Apply:

Please send a cover letter and your resume to srp@srpretirement.com with the subject line re: job opening

To download the full job description click here.